At Your Service - Using the Program

At Your Service is a complete curriculum. Packaged in an easy-to-use format, the curriculum may be purchased to deliver your own training workshops. A one-time purchase allows you to use the materials for multiple trainings.

Comprehensive Program Curriculum includes:

Value Priced at
$459

  • Fully scripted content for the instructor
  • Masters for quality handouts
  • Program planning and training tips
  • CD Rom with full slide presentation
  • Evaluation tool
  • Free instructor training
    (offered Spring & Fall at the University of Minnesota)

Use the curriculum to deliver an interactive workshop that is fun, practical and research-based. Content presents strategies to create and maintain a positive customer experience for all customers!
Workshop Participants:

  • Understand how culture affects the service experience
  • Learn how to manage attitude
  • Practice skills to identify & respond to customer needs
  • Create a personal action plan to put these skills to work immediately

The ½-day workshop is ideal for staff in any business or public service setting including retail shops, lodging facilities, restaurants, attractions, healthcare or government offices.

A Su Servicio

The At Your Service workshop is also available in Spanish! Cost for the ½-day workshop is approximately $45 per person and generally requires a minimum of 20 participants. Contact Cynthia Messer at (612) 624-6236 for details.

In Minnesota

At Your Service workshops may be offered to Minnesota residents and businesses by trained instructors. Regional Extension Educators in the Community Economics Area of Expertise schedule workshops throughout the year, and additional workshops may be offered locally. Cost for the ½-day workshop is approximately $45 per person and generally require a minimum of 20 participants.

For more information on instructors or workshops in your area or purchasing the program contact Cynthia Messer (cmesser@umn.edu).