At Your Service: Working With Multicultural Customers

The U.S. population is culturally diverse.
Minorities make up 25% of the total population.
19% of Americans have disabilities.
25% are under 18.
12% are over 65.
49% are Male.
51% are Female.
17.9% speak a language other than English at home.
11% live below the poverty line.
Does your staff know how to meet their needs?
(Source: 2000 Census)

At Your Service combines the most current research in customer service with practical strategies for learning and using service concepts to meet the needs of diverse customers in everyday situations.

The program:

  • is practical and effective training relevant for both new and experienced service staff and managers.
  • is a personal discovery process to develop and enhance customer service skills and attitudes that are culturally sensitive. Interactive exercises and activities help participants translate service concepts into practical, on-the-job skills. At Your Service is easily adapted to address specific or unique training environments.

At Your Service is a complete curriculum that can be purchased to deliver your own training workshops.

NEW!

A Su Servicio


The program curriculum including instructor manual, training tools, Powerpoint and all participant materials for the ½ day workshop is now available in Spanish! All materials have been translated and culturally adapted for Spanish-speaking audiences. The program parallels the English language curriculum, enabling you to build the customer service skills and knowledge of your Spanish-speaking staff members. The curriculum is just $459.

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At Your Service is a nationally acclaimed program successfully implemented by leading companies of all sizes.

Clients include Mall of America, AmericInn International Hotels, Greater Minneapolis Convention and Visitor Association, Cragun’s Resort and Hotel, Shooting Star Casino & Event Center, Northfield Area Chamber of Commerce, Sagawa Express, and the Ghana Tourist Board.