Customer Service Training and Education

Is your business or organization service--or looking to serve--a growing number of culturally diverse customers? The Tourism Center provides customer service training and education materials to help community businesses, organizations, and government agencies.

Practical Training for Multicultural Customer Service

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At Your Service: working with multicultural customers is a customer service training curriculum that builds service knowledge and skills to meet the needs of all customers in a rapidly changing marketplace. It is relevant to any community business, organization, healthcare facility or government agency.

This curriculum is a cost-effective staff training opportunity for your organization, or a community-wide service quality initiative. Use the curriculum to deliver a workshop that is fun, practical, and research based. Workshop participants will:

  • Understand how culture affects the service experience
  • Learn how to manage their own attitude
  • Practice skills to identify and respond to customer needs
  • Gain strategies to create and maintain positive customer experiences
  • Create a personal action plan to put these skills to work immediately

Learn more.

 

To purchase this program today, visit http://shop.extension.umn.edu/ProgramList.aspx?Category ID=59

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