At Your Service - Satisfied
Customers
"[Minnesota] At Your Service is both fun and effective!
The Mall of America service providers are a diverse group, and
the program's interactive format successfully provides something
for each, whether it is a review of service skills or learning
new techniques.
- Kim Rakos, Mall of America
"We have had reports back from communities sharing how much
the training has helped by making them more 'visitor or customer
friendly.'"
- Elizabeth Hand, Top of Iowa Tourism
Program participants surveyed recently give At Your Service high
marks.
- 91% of respondents said At Your Service met their
customer service training needs.
- Over 50% said the program definitely helped them improved their
customer service skills.
- Over 70% report using the program's four main skills "often" or "constantly" on
the job!
"After the training program was offered to employees in
our community, I observed them doing a better job of customer service
and they were also more aware of the customer and and the customer's
needs. I think that this speaks to the effectiveness of the [Minnesota]
At Your Service program."
- Mary Turner, Women's Business Center
At Your Service is a nationally acclaimed program successfully
implemented by leading organizations of all sizes.
Clients include:
- AmericInn International
- Ada Regional Hospital
- Cragun's Resort & Conference Center
- Greater Minneapolis Convention and Visitor Association
- Mall of America
- MN Department of Natural Resources
- Shooting Star Casino
- Top of Iowa Tourism
- Ghana Tourist Board
- Sagawa Express
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