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At Your Service - Program ContentAt Your Service: Working With Multicultural Customers teaches the foundations of customer service and helps participants realize the significant role culture plays in the service encounter. Awareness and sensitivity to cultural diversity helps service providers adapt so that each customer receives quality service to meet their needs and expectations. At Your Service: Working With Multicultural Customers Why is customer service training important? Awareness: Culture in the Service Encounter
Attitude: Project a Service Attitude
Attention: Focus on the Customer
Action: Take Initiative and Respond to the Customer
Appearance: Present Your Best Side to the Customer
View a PDF sample of the curriculum. View a PDF sample of slides from the workshop powerpoint
To purchase this program today, visit http://shop.extension.umn.edu/ProgramList.aspx?Category ID=59 This fine product is also available on www.Amazon.com For more information contact:
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Tourism Center |
Tourism Center · University
of Minnesota Extension · College of Food, Agricultural and Natural
Resource Sciences · University
of Minnesota Twin Cities Campus |