Cynthia C. Messer

Cynthia C. Messer Extension Professor

M.A., Education and Human Development, Concentration: Travel Administration and Tourism Development, George Washington University, 1988
B.A., History, University of California, Los Angeles, 1976

Contact Information:
Cynthia Messer
Tourism Center
University of Minnesota
120 BioAgEng Building
1390 Eckles Avenue
St. Paul, MN 55108-6005

Phone: 612-624-6236
cmesser@umn.edu

Ms. Messer's research and educational interests include quality customer service, community tourism development, and sustainable tourism. She has been producing tourism education for 25 years with additional experience in the tourism industry.

Selected Publications:

At Your Service: working with multicultural customers. University of Minnesota Extension Service. 2004.

Community Tourism Development. 2d ed. University of Minnesota Extension Service. 2004.

Service Recovery. Messer, C. C. and Margaret A. Braaten. University of Minnesota Extension Service. 1997.

Selected Presentations:

"Moving from Good to Great: Focusing on Internal Customer Service." Presentation for Inver Hills Community College staff. December 2006.

"Aspects of Sustainable Tourism: Teaching about the Protection of Children from Sexual Exploitation in Travel & Tourism" workshop. International Society of Travel & Tourism Educators. Las Vegas NV October 2006.

"Bringing Global Issues to Local Settings: A Case Study." National Extension tourism Conference. Burlington, VT. September 2006.

"Building Local Service Skills to Serve Multi-cultural Customers." National Extension Tourism Conference. Burlington, VT. September 2006.

"Creating Memories with Great Service," multiplepresentations for Centerplate concessions staff at Xcel Energy Center. August/September 2006.

"a su servicio - bi-lingual At Your Service" workshops Co-trainer. June 2005 and May 2006.

"The Power of One." Minnesota Group Tours conference. St Cloud, MN January 2006.

"Tourism is Economic Development" workshop, Montevideo, MN April 2004.

"The Role of Education of the Tourism Sector To Protect Children from Sexual Exploitation in Tourism" presentation at UN World Tourism Organization Regional Consultations in Rome, Italy; San Jose, Costa Rica and Dakar Senegal. 2003.