Tourism Center




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Customer Service Training & Education

Your staff is the face of your business and community.  Does your staff know how to deliver outstanding service to an increasingly diverse customer base? The Tourism Center provides educational training materials to help community businesses, organizations, and government agencies improve their customer service and build their competitive advantage.

About the Program

At Your Service: Working with Multicultural Customers builds the skills and knowledge needed by frontline staff to deliver quality customer service while recognizing the significant role that culture plays in the service encounter.

At Your Service is a complete, ready-to-use curriculum that enables you to deliver cost-effective, half-day customer service training workshops in your organization of community. Participants in the workshop will:

  • Understand how culture affects the service experience
  • Learn how to manage their own attitude
  • Practice skills to identify and respond to customer needs
  • Gain strategies to create and maintain positive customer experiences
  • Create a personal action plan to put these skills to work immediately
The Tourism Center makes At Your Service available in two convenient ways:

 

Learn More About...

Do-it-Yourself

In Minnesota

Satisfied Clients

Register or Purchase

Additional Resources

 

Content covers:


Awareness 
  • The culture iceberg
  • Customer's view of service
Attitude
  • How attitudes are formed
  • Managing attitude even in difficult situations
Attention
  • Identifying and addressing customer needs
  • Build communication skills to respond to customer needs
Appearance
  • The role of personal appearance in customer expectations 
  • Increasing perception of staff and facilities
Action
  • Being proactive in providing great service
  • Adapting service to meet expectations