Customer Service Training & Education

Your staff is the face of your business and community.  Does your staff know how to deliver outstanding service to an increasingly diverse customer base? The Tourism Center provides educational training materials to help community businesses, organizations, and government agencies improve their customer service and build their competitive advantage.

About the Program

At Your Service: Working with Multicultural Customers builds the skills and knowledge needed by frontline staff to deliver quality customer service while recognizing the significant role that culture plays in the service encounter.

At Your Service is a complete, ready-to-use curriculum that enables you to deliver cost-effective, half-day customer service training workshops in your organization of community. Participants in the workshop will:

• Understand how culture affects the service experience
• Learn how to manage their own attitude
• Practice skills to identify and respond to customer needs
• Gain strategies to create and maintain positive customer experiences
• Create a personal action plan to put these skills to work immediately

The Tourism Center makes At Your Service available in two convenient ways:

• Do-it-yourself training materials
• Educational offerings in Minnesota

 

Learn More About...

Do-it-Yourself

In Minnesota

Satisfied Clients

Register or Purchase

Additional Resources
 

Content covers:

Awareness

• Defining culture
• The culture iceberg
• Customer's view of service

Attitude

• The service attitude
• How attitudes are formed

Attention

• Identifying customer needs and expectations
• Communication dynamics
• Skills to respond to customer need

Action

• Know your community/organization
• Service standards
• The power of words

Appearance

• Personal appearance
• Facilities/surroundings