Customer Service Training & Education

Is your business or organization serving—or looking to serve—an increasingly diverse customer base? The Tourism Center provides customer service training and education materials to help community businesses, organizations, and government agencies.

Practical Training for Multicultural Customer Service

At Your Service: Working with Multicultural Customers is a customer service training curriculum that builds service knowledge and skills to meet the needs of all customers in a rapidly changing marketplace. It is relevant to any community business, organization, healthcare facility or government agency.

At Your Service is a cost-effective staff training opportunity for your organization, or a community-wide service quality initiative. Use the curriculum to deliver a ½ day workshop that is fun, practical, and research based. Workshop participants will:

• Understand how culture affects the service experience
• Learn how to manage their own attitude
• Practice skills to identify and respond to customer needs
• Gain strategies to create and maintain positive customer experiences
• Create a personal action plan to put these skills to work immediately